Terms and Conditions

By engaging with Action Stations Learning to receive tutoring services the student/parent/guardian agrees to the following terms and conditions.

 

Commitment:  It is highly recommended to book and confirm weekly lessons for consistency and commitment to achieving and working towards learning goals. This also ensures that we are maximising your investment and ensuring ongoing progress and increased self-esteem for your child. 

 

Payment: It is expected that lessons are paid for in full before lessons begin. 

At the beginning of each term, you will receive an invoice with three payment options.

1 payment on receipt of the invoice

2 payments, week 1 of the school term and week 5.

Weekly automatic payments to Westpac 03-1395-0790362-000

 

Action Stations Learning reserves the right to terminate future services until the date overdue amounts are paid in full.

Cancellations: At least 24 hours notice is expected if you are not able to make a lesson, especially if I am travelling to get to a lesson. Full payment is expected if you are not able to take a lesson and I am not notified. 

 

Missed Sessions: Should a pre-arranged session be missed with the required notice given, a catch-up lesson will be arranged at a mutually convenient time between yourself and your tutor.  Should this occur later in the term and a suitable time cannot be arranged, the session will be credited to the following term.

School Holidays: Action Stations Learning opens up for specialist programmes within the school holidays. While tutoring is not usually continued during school holidays you may wish to grab the opportunity to catch up on lessons, join our specialist programmes or extend your normal lessons. Please make contact as soon as possible so we can ensure we best meet your needs. 

COVID: Children or family members who are unwell, and especially those with symptoms consistent with COVID-19 should stay home and let me know.  We can make another time for our lesson when you are all well. 

Tutors at Action Stations Learning have been double jabbed. A certificate is available to view on request. 

At Action Stations Learning we are adopting good public health practices to support our defence against the virus re-emerging.

  • Please use our code tracker if you enter our Action Stations Learning Pod. It is displayed at the entrance. 

  • Hand sanitiser is available for your use. 

  • We clean and sanitise our learning pod and equipment after each lesson. 

Feedback/Contact: We all love to hear about what we are doing well. Your recommendations and feedback are shaping the future programmes and structures for Action Stations Learning. Most importantly though they provide confidence for other struggling learners to take action with confidence that we can make a difference in their learning challenges. You are the expert in receiving our learning support and are always encouraged to email your recommendations. With your permission, it would be appreciated to use your kind words for marketing purposes. 

 

Action Stations Learning is always seeking ways to improve our service. I warmly invite you to share your concerns at any time so we can be flexible and adaptable to the emotional and learning needs of your child and we have transparency about our expectations. Please contact me directly to discuss these. Laetitia de Vries (Owner) at support@actionstationslearning.com. Or mobile text or phone call 0278966676. All correspondence will be kept confidential.

 

Copyright:   All materials Action Stations Learning creates in-house are copyrighted and provided to the student specifically as an educational aid. You, the student/parent/guardian agree that you will not publish or distribute any portion of any materials without prior written permission from the Action Stations Learning Owner, Laetitia de Vries.

Confidentiality: Controlling your personal information is important to us. 

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

  • Photos taken for the purpose of record-keeping for your online personal portfolios are deleted immediately after use and never used for marketing without written permission from you.

Liability:  Action Stations Learning is not liable for any direct, incidental, consequential, indirect, special, punitive or similar damages arising out of the use of its tutoring service, or any errors or omissions in the content of its materials. You, the student/parent/guardian, specifically waive any and all claims arising out of the use of this tutoring service.